What is call has been forwarded?

"Call has been forwarded" is a message that is heard by the caller when their call is transferred or redirected to another number. This can happen for various reasons such as when the recipient is unavailable or busy on another call, or if the call is rerouted to another extension or department within the organization. The message is intended to inform the caller that their call has been answered and is being directed elsewhere. The caller is usually informed of the new destination number or asked to leave a message. This feature is commonly used in phone systems to manage call volumes, improve customer service, and ensure that important calls are answered promptly.